An Authenticx Partner
Authenticx is a conversation intelligence platform built specifically for healthcare organizations, using AI and natural language processing to analyze millions of customer and patient interactions across calls, chats, and other channels. The platform surfaces actionable insights about patient experience, agent performance, and compliance, helping healthcare providers, payers, and pharmaceutical companies identify the root causes of friction and improve outcomes. With healthcare-specific AI models trained to understand clinical nuance, Authenticx supports automated quality management, safety-signal detection, and competitive intelligence at scale. FreeTEM brokers Authenticx for healthcare organizations seeking to turn their contact center conversations into strategic, compliance-aware insights.
Service Offerings
- Healthcare conversation intelligence
- Automated contact center quality management
- Patient experience and friction analysis
- Safety and compliance signal detection
- Agent performance and coaching insights
Want help evaluating Authenticx or comparing it against alternatives?
Talk to a FreeTEM advisor