An Balto Partner
Balto is a leading provider of real-time AI guidance for contact centers, delivering in-the-moment prompts, compliance checklists, and coaching directly to agents during live customer calls. By analyzing conversations as they happen, Balto's platform helps agents say the right thing, handle objections, stay compliant, and improve outcomes — while also automating quality assurance, call notes, and supervisor coaching. The platform integrates with more than 50 contact center systems including Five9, Genesys, Talkdesk, RingCentral, and Zoom, and includes AI-driven QA and a voice AI agent for repeatable calls. FreeTEM brokers Balto for contact centers looking to boost agent performance, compliance, and conversions with real-time AI.
Service Offerings
- Real-time agent guidance (agent assist)
- Automated quality assurance (QA)
- Live compliance monitoring
- AI call notes and summarization
- Voice AI agent for repeatable calls
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