Contact Center (CCaaS)

An Blitzz Partner

Blitzz is an enterprise remote visual assistance and video inspection platform that lets support agents, field technicians, and inspectors see what a customer sees and guide them through resolution over a live video call — with no app download required. Customers simply tap a secure link sent via SMS, email, or WhatsApp to connect instantly through their browser, while agents use HD video, annotation, live pointer, image capture, and AR tools to troubleshoot, inspect, and document in real time. Integrating with Salesforce, Zendesk, ServiceNow, and Genesys, Blitzz helps businesses cut truck rolls, improve first-call resolution, and accelerate inspections across automotive, insurance, telecom, and field service. FreeTEM brokers Blitzz for organizations looking to add remote visual support and video inspection to their service operations.