An Bucher + Suter Partner
Bucher + Suter (b+s) is a global provider of contact center solutions and services specializing in the integration of Cisco and Webex Contact Center platforms with leading CRMs like Salesforce. With corporate offices in Switzerland, Germany, and the USA and more than two decades as a Cisco partner, the company develops add-on solutions — most notably its b+s Connects CRM connectors and b+s Elevate — that unify voice, digital channels, and customer data into a single agent desktop. Overseeing more than 100,000 active contact center agents across virtually every industry, Bucher + Suter helps enterprises deliver efficient, AI-enhanced, omnichannel customer service. FreeTEM brokers Bucher + Suter for organizations integrating Cisco/Webex contact centers with their CRM and customer-data systems.
Service Offerings
- Cisco and Webex Contact Center integration
- Salesforce CRM connectors (b+s Connects)
- Omnichannel agent desktop (b+s Elevate)
- Contact center implementation and consulting
- AI-enhanced customer experience solutions
Want help evaluating Bucher + Suter or comparing it against alternatives?
Talk to a FreeTEM advisor