Contact Center (CCaaS)

An Call Criteria Partner

Call Criteria is a quality assurance and call monitoring services provider that helps contact centers and sales organizations evaluate, score, and improve the quality of their customer interactions. Combining human QA analysts with AI-powered analytics, the company reviews calls against custom scorecards to surface compliance issues, coaching opportunities, and performance trends — giving businesses an objective, third-party view of agent quality. Call Criteria serves organizations that want to outsource or augment their call-monitoring and quality-management programs without building an internal QA team. FreeTEM brokers Call Criteria for contact centers seeking scalable quality assurance and call-monitoring services.