Contact Center (CCaaS)

An Glia Partner

Glia is the leader and pioneer of Unified Interaction Management (UIM), a category that goes beyond traditional CCaaS by unifying voice, digital customer service, and AI on a single ChannelLess platform. The platform eliminates data silos and dropped context as customers move between phone, messaging, video, cobrowsing, and chatbots, letting organizations shift volume between channels and serve customers seamlessly from one screen. Particularly strong in financial services, Glia has partnered with more than 500 banks, credit unions, and insurance companies to drive efficiency, loyalty, and revenue through better customer interactions. FreeTEM brokers Glia for organizations — especially financial institutions — seeking to unify their voice, digital, and AI customer interactions.