An InflowCX Partner
InflowCX is a vendor-neutral contact center and customer experience advisory, consulting, and managed services firm that helps organizations evaluate, implement, and optimize their CCaaS, UCaaS, and customer engagement technologies. Serving over 1,000 mid-market and enterprise customers nationwide since 1997, the company provides technology selection, RFP management, financial analysis (ROI/TCO), implementation, workforce management/optimization, and AI/automation strategy across platforms like Genesys, NICE CXone, and Five9. Now part of Amplix (Gemspring Capital), InflowCX serves organizations navigating contact center and CX transformation. FreeTEM brokers InflowCX for organizations seeking vendor-neutral contact center advisory, implementation, and managed services.
Service Offerings
- Contact center (CCaaS) advisory and consulting
- Technology selection and RFP management
- Implementation and project management
- Workforce management and optimization
- AI, automation, and CX strategy
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