Contact Center (CCaaS) Cloud & Infrastructure

An Laivly Partner

Laivly is an AI and automation platform for contact centers that works alongside live agents in real time, surfacing information, automating tasks, and guiding agents to improve speed, accuracy, and customer experience. The platform layers attended AI and machine learning on top of existing contact center systems — handling repetitive work and providing real-time assistance — so agents can focus on the customer. Laivly serves contact centers and BPOs seeking to augment agents with real-time AI. FreeTEM brokers Laivly for organizations seeking agent-assist AI, automation, and contact center augmentation.