Contact Center (CCaaS) Cloud & Infrastructure

An Level AI Partner

Level AI is a generative-AI platform for contact centers that provides conversation intelligence, automated quality assurance, agent assist, and customer insights by analyzing 100% of customer interactions. The platform uses AI to score and coach agents, surface customer sentiment and trends, automate after-call work, and assist agents in real time — helping organizations improve quality, efficiency, and customer experience. Level AI serves contact centers and CX teams seeking AI-driven quality management and insights. FreeTEM brokers Level AI for organizations seeking AI conversation intelligence, automated QA, and agent assist.