An Livepro Partner
livepro is a knowledge management platform purpose-built for customer experience and contact centers, giving agents and customers fast, accurate, easy-to-use answers from a single source of truth. The platform improves first-contact resolution, agent onboarding, and consistency by delivering bite-sized, search-friendly knowledge across agent desktops, self-service, and chatbots — and increasingly leverages AI to surface answers. livepro serves contact centers and CX teams seeking to improve accuracy, efficiency, and customer experience through better knowledge management. FreeTEM brokers livepro for organizations seeking knowledge management for contact centers and customer experience.
Service Offerings
- Knowledge management for CX
- Agent answer / single source of truth
- Self-service and chatbot knowledge
- AI-powered answer surfacing
- First-contact resolution improvement
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