An Luware Partner
Luware is a provider of Microsoft Teams-native contact center and conversation recording solutions, with its Nimbus platform transforming Microsoft Teams into a full omnichannel customer service and contact center hub. As one of the first Microsoft-certified contact center ISVs (Connect, Extend, and now Power models), the company delivers intelligent task routing, omnichannel engagement, AI augmentation, and compliant call recording deeply integrated into Teams. Luware serves organizations standardized on Microsoft Teams that need contact center, routing, and compliant recording. FreeTEM brokers Luware for organizations seeking a Teams-native contact center and conversation recording solution.
Service Offerings
- Microsoft Teams contact center (Nimbus)
- Intelligent task and call routing
- Omnichannel customer engagement
- Conversation / compliance recording
- AI augmentation and CRM integration
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