An NovelVox Partner
NovelVox is a contact center technology company specializing in agent desktop solutions, CRM and application integrations, and self-service tools that unify systems for contact center agents on platforms like Cisco, Avaya, Genesys, and Amazon Connect. Its iAgent unified desktop and integration suite consolidate data from multiple back-end systems into a single agent screen, while its self-service and ticketing products streamline operations across industries like banking, healthcare, and government. NovelVox serves contact centers seeking deeper integration, unified agent desktops, and improved efficiency. FreeTEM brokers NovelVox for organizations seeking contact center integrations, unified agent desktops, and self-service tools.
Service Offerings
- Unified agent desktop
- Contact center CRM integrations
- Self-service and IVR solutions
- Multi-platform support (Cisco, Avaya, Genesys)
- Industry-specific CX applications
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